Sourdough Mumma's Happiness Guarantee
Sourdough Mumma Mixes and Itty Bitty Acres Workshops were born out of a love to share these simple, old time skills with each and everyone of you. Georgie thrives on seeing people happy, healthy and together as a community. Your continued support of this message and these gut friendly products help our small, family business share what we do with more people.
We stand behind our products and teachings 1000%. Looking out for you and your families health. Georgie is an ethical and trusted authority on all things sourdough......(and chickens and milking cows and..... :)
This is our Happiness Guarantee
Start the Process.
Contact our Customer Happiness Team by email, phone, or online form. Provide your order information and a brief description of the issue. We'll guide you through the next steps, ensuring a smooth and satisfying experience.
Packages Broken in Transit.
If your parcel arrives and something is damaged, don't worry we will cover this. Contact our Customer Service team with photos of damaged parcel within 24 hours of receiving and we will reply to you shortly after.
If your order isn't what you expected, simply contact our customer service team within 24 hours. We'll provide a hassle-free return process.
The products need to be in new condition, with no damage or use, unopened.
Once we receive your returns, we will inspect it and process your refund within 7 days. The refund will be credited back via the original payment method. Please note that return shipping costs are your responsibility if you simply don't like the product for any reason. If the product arrives damaged we cover return shipping costs.
Online Live Support Workshops
We want you to be the best baker you can be! Once a month Georgie will host a live Q&A workshop on instagram to answer any of your questions. Please follow us at itty.bitty.acres and keep an eye on our stories and posts for the date each month.
Your Feedback Matters.
We would love hear about your experience with Sourdough Mumma and Itty Bitty Acres. Your feedback is vital for us to be the best we can be. Please let us know the good, the bad and the ugly. We are a no bull$h!t family business. Georgie's goal is to ensure you become the best baker you want to be and fill yourself with pride in every loaf.